Yes, your mural is washable. Nevertheless, it should be cleaned with water and a gentle soap. Avoid using harsh cleaning products at all costs to prevent any potential ink discoloration.

Yes, you can. However, please inform us in advance. The adhesive on the standard material may not adhere well in cold conditions, so we will need to print it on a different medium

Absolutely. Our murals are made of vinyl instead of paper, like regular tapestries. Therefore, they are waterproof and suitable for bathroom installation.

No, our mural material is designed for installation on smooth surfaces, such as painted drywall or glass.

We offer alternative materials for different applications, but it's essential to inquire about them before placing your order, as pricing may vary based on the specific application.

If your wall has a textured surface like the example below, our product will not be suitable for such surfaces.

For the majority of our shipments, delivery is included.

 However, there may be a $20 fee to pay if our delivery system indicates an extended service area for the address you provided. If this is the case, you will be notified before we print your order.

A payment by credit card will then be necessary to cover this cost.Orders are sent via Canpar or UPS,and you will need to allow between 10 and 20 days to receive your mural following the order or approval of the visual (if applicable).

This time may vary depending on the destination of the shipment.

We aim to complete the printing of your orders within a maximum of 10 days. After printing, your order undergoes trimming, packaging, and shipment. Typically, it takes approximately 10 to 20 days for your order to reach you.

For urgent projects, we offer a priority processing option at an additional cost of $40. With this selection, you can expect to receive your order within 5 to 7 working days.

If you live in the Quebec City area, it is possible to have your wallpaper installed by our team. The cost will vary based on the size of the mural. For customers living outside of Quebec City, we recommend that you get help from a home décor center. However, you can fairly easily install your mural yourself with the help of a friend.

Before installing the mural wallpaper, it's essential that your wall is already painted, and the paint is fully dry. Additionally, ensure that the wall surface is free from dust, as this can affect the adhesive quality of the wallpaper. We recommend dusting off your wall with a dry cloth before proceeding with the installation. Avoid using any cleaning products, as they can potentially reduce the adhesive properties of the wallpaper.

Each panel measures between 42 and 50 inches in width, with the specific width determined by the dimensions of your wall. Whenever feasible, all panels of your mural will have uniform widths.

Your mural is covered by a warranty against any manufacturing defects. If you receive a damaged mural or encounter printing issues, please reach out to our customer service team to request a free replacement.

To request a replacement mural, it's essential to provide a photo of the damage as soon as you receive the package, along with your invoice number. Please note that replacement requests cannot be accepted if your mural has already been installed. If the damage occurred during shipment, also include a photo of the packaging. A customer service representative will then contact you to provide instructions on the return process.

Since each mural is printed specifically for you, with your choice of material and size, returns are only possible if the mural was damaged during transportation or if a printing error occurred.

Please be assured that our team thoroughly checks each image, and if your chosen image doesn't meet our quality standards, we will notify you promptly.


                                    

Your mural is printed on a film with a semi-permanent adhesive coating, which means you can easily remove it without causing damage to your wall for up to six months after installation. However, please be aware that beyond this period, taking down the mural may result in some paint damage to your wall.

Regrettably, your mural wallpaper is intended for a one-time installation. Once it's removed from the wall, it cannot be reinstalled in a different room.

The Murale Design graphic design team reviews every file they receive before the printing process. If there are any issues with your image, you will be contacted. If you have inquiries about your photo choice, feel free to reach out to customer service for guidance.

Covid-19 (Corona Virus) client information

Please note that we will remain open. However, our production workshop will be closed to the public.

Your orders will be processed, printed and delivered according to the same deadlines as usual.

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